The first step is to immediately stop using the hard drive. Turn the device off and keep it that way to prevent any further damage. The less you try to use it, the higher the chance that we will be able to get all of your files back to you in working condition.

Yes, in most cases we can.

Your best chance of getting your important files back is with Payam Data Recovery. We know what to do, how to do to it and will always do it using the best technology in a safe and professional way. We will try much harder, spend more time and put in more effort than anybody else to ensure the best possible result.

The most common problems that we see are hard drives with bad sectors/read errors, a damaged PCB, file system/partition corruption and firmware problems. In all of these cases, 99.9% of the time we can recover all of the data in good condition.

If your hard drive is making a clicking/ticking/beeping sound, it’s very likely that it has internal damage to the heads or motor,  a very common problem and one in which we specialise.

The only time our chances of success decreases is if the heads are damaged inside the disk (usually caused by shock to the hard drive), and there is any damage to the platter. We are able to recover your data if the heads are damaged, or there is a problem with the motor, as long as the platter is in good condition. We can even recover data with level 1 or level 2 damage on the disk platter(s). If there is severe damage to the platters (level 3), then the chances of success are very low but we will try everything possible to at least recover your most important files if we can. In more than 99% of cases of hard drives that do not have damage to the platters, or have been erased and overwritten, the data can usually be recovered!

We don’t want to get your hopes up, so once we start work on your disk we will keep you updated on what we are doing and what we find. If for any reason your data cannot be recovered, we will let you know the reason and provide you with as much information as we can.

Don’t risk giving your hard drive to an inexperienced or unprofessional company who may destroy any chance of ever getting your data back. We have the best technology, training, and expertise in the world, and a proven track record of successfully retrieving data from all types of hard drive problems.

We offer a fixed price service, no matter how much time, effort or expense, so you can decide if your data is worth the investment. Our goal is to help you, and we do this in an honest, clear way that makes it easy for you to make an informed decision – we would love to get all of your photos, documents and other files back for you today!

• Not being detected or recognised by your computer
• Reporting they are not formatted, asking to be formatted
• No power, not spinning
• Detected as the wrong size
• Clicking/ticking sounds.
• Beeping/buzzing sounds
• Working very slow, getting slower
• Able to see some folders but not others.
• Able to copy only certain files/folders but not others

We offer 4 different services: Economy, Priority, Emergency Services and Special Case lab. 

Special Case Lab

This option is only offered for hard drives that most professionals simply deem “not recoverable.” If we suggest this option, we concede that the drive in question is not recoverable using standard methods of data recovery, but we feel confident that we may find success with some devoted, intensive, and dedicated research. This entails a custom method being developed, a large amount of effort, as well as a supply of donor drives/spare parts.

Due to the effort and labour involved, the average cost is between $2,000 to $10,000 based on the type of problem and the level of damage.

If your hard drive is so badly damaged that we believe that your information cannot be recovered, we will offer you other options for dedicated research. We always go to extreme lengths to continue our data recovery efforts, even if we believe the chances are very low that any data can be recovered; the results we gain from these processes are part of what makes us the global leaders in our field.

In the past, this type of research work has led to the recovery of the important data that we are searching for. However, this comes at the cost of massive amounts of time, money, and the destruction of many donor drives and spare parts. These very difficult cases  usually incur an upfront fee for our time, research, and spare parts. It is an exhaustive effort at data recovery, and the results are often satisfactory. Examples of this type of data recovery are cases where there is damage to a hard drive platter. We see a lot of hard drives that have been deemed unrecoverable due to various problems,  or that need extremely specialised tools for a one-off project.

During a typical week at any of our data recovery labs, 95% of the hard drives we work on can be totally or partially (80-90%) recovered.

We have a 95-99% success rate with common problems, including hard drives with Bad Sectors/Read Errors (working very slowly), a damaged PCB (not powering on), a firmware corruption, a file system or partition corruption or simple data access problem due to being unable to connect the hard drive to your computer to make a backup (e.g a 1.8″ ZIF interface instead of a standard SATA or USB connection).

Hard drives suffering from damaged heads or a seized spindle motor, especially those that have been dropped or suffered a major shock or impact, have a lower success rate.

Payam Data Recovery has a data recovery lab in the Auckland CBD as well as five-full service data recovery labs around Australia, and we are proud to say we are one of the best data recovery companies in the world.

We are the only data recovery company in New Zealand recommended by Seagate and Western Digital.

We are the good guys in the data recovery business. We love to help people, that’s our passion – we do this by getting back your valuable lost data. We are honest, transparent and the best at what we do. Most problems can be fixed, it’s simply a matter of our highly-skilled data recovery engineers spending the time and resources needed to use our proven methods, which allows us to recover your data in a safe and professional way.

We can recover data from almost any type of hard drive problem, except for a deep scratch on platters, overwritten data, or severe system area/firmware damage. Even in these very difficult cases, which our competitors usually deem not recoverable, we will go the extra mile and use the best technology that is available to attempt a partial recovery. In these cases, we will try to save at least the most critical files instead of nothing at all. There are uncommon cases where a hard drive may be simply too badly damaged and no data can be recovered.

As New Zealand’s premium provider of data recovery services, your chances of getting your data back are always the highest with us! We won’t give up and we’ll try much harder than anybody else to get your important files back to you in good condition.

• We are only Authorised Seagate data recovery service provider in New Zealand
• Toshiba refers clients to us directly from their tech support/head office for customers with Toshiba storage devices.
• We are only official data recovery partner of Western Digital in New Zealand
• We are honest, informative, and will answer any questions
• We use the safest and most professional data recovery methods.

• We devote every day to data recovery. All day, all year.
• Your best chance of getting your data back is with us. We have a globally-renowned reputation for trying harder, digging deeper, and doing more.
• The core reason for our existence is to help you get your data back! That’s what we do all day, every day! Our passion is helping our customers to get their family photos, documents and files back.